《1》A single order only provides one-time return and exchange service, and the refund will be refunded within 7-14 days after receiving the returned goods.
《2》 If the product is damaged or has a major defect, you can contact us for an exchange within 7 days. (In addition, if the size does not match, you can change the size, and the item is not suitable, you can also return it. All shipping costs are borne by the buyer)
《3》 Replacement products must retain complete accessories, such as packaging bags (boxes), tags, etc. The products cannot be washed or damaged in any way. If any of the above conditions are not met, the replacement service will not be provided.
《4》The replacement of the goods will be completed within 3 working days (excluding holidays), and the completion of the replacement will be notified in order.
《5》 replacement service, please contact us during customer service hours. You can use website messages or the following methods to contact customer service and attach order information.
Website message method 1 : In the system notification letter in the mailbox, you can click the order link to enter the order details. You can leave a message directly in the shop and customer order communication in the lower right corner of the screen.
Website message method 2 : Click on the upper right corner of any screen on the official website to contact the shop owner.
Please attach the following information to the return package, otherwise it will affect the progress of the replacement.
- more replacement order information -
＊Exchange details: (replace the name and size of the product)